Coordinator of Operations and New Business /
Coordinateur des Opérations et de Nouveaux Partenariats

Category : Announcements

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Job Location

Multiple – current vacancies in:

  • DRC
  • Mali
  • Niger
  • Nigeria

Job Description

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet.

And yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Human Network International (HNI) and VOTO Mobile are joining forces to catalyze a mobile movement, connecting non-profits, governments, and businesses to the people they serve using the digital technologies they have in their pockets. Our new social enterprise – coming in Quarter 1 2017 –envisions a world where all people have access to the information they need to make decisions for healthy, prosperous lives.

With more than 8 million people reached to-date, we are well on our way to meeting our goal of reaching 100M people by 2021.

We are looking for exceptional individuals to join our fast-growing team. If you are motivated to use your skills to tackle some of the world’s toughest challenges, and do it at a place where you can learn and grow, we want you on our team.

As one of the first employees of our new joint entity, you will be joining more than 100 colleagues working to amplify the voice of the underheard through mobile technology. You will be asked to problem-solve on a daily basis, work to develop yourself and those around you, and help shape a young, ambitious company that is powering a global movement.

Key Responsibilities

  1. New Business Development
    • Represent the organization with donors, Government representatives, consortium partners and clients, as delegated by the Country Manager
    • Identify potential partners and clients in the public and private sectors for services
    • Lead the client acquisition process by engaging with these partners and providing demonstrations of our services
    • Support the development of new project proposals and budgets in coordination with our Country Manager
    • Seek out strategic partnerships for the improvement of our services
    • Maintain a database for client relationship management
  2. Partner Management
    • Be the primary point of contact for partners as determined by our Country Manager
    • Provide close assistance to these partners for the effective use of our services in the domains of health, agriculture, gender, water and sanitation, and more
    • Monitor the implementation of the needs of these partners according to the project objectives
    • Inform clients of new services and product improvements
    • Solicit and document client feedback, including needs and expectations to inform the ongoing development of our offerings
  3. Project Implementation
    • Help to establish work plans and deliverables for each project under supervision
    • Monitor and contribute to the implementation of these work plans according to the established time lines
    • Facilitate trainings and 321content development/validation workshops
    • Assist to recruit, supervise and train staff and consultants needed to meet project objectives
    • Supervise qualitative and quantitative research and other field activities
  4. Innovation and Service Development
    • Provide input for the continued success of our service offerings:
      • 3-2-1 Service, a mobile-phone based information service for the population
      • DataWinners, a mobile data collection platform for development and private sector organizations
      • Mobile-to-Mobile surveys to gather feedback from project beneficiaries, collect data from nationally representative cohorts, and conduct field research
      • Document and share lessons learned and best practices with our international team of program staff
    • Contribute to the development and implementation of our annual strategic objectives
    • Propose and pilot new service offerings to include in our suite of ICT products

Required Skills

Successful candidates for this position will have:

  • A willingness to do what it takes to get the job done. Whether that means going back to the drawing board with a problem or simply taking on different roles and responsibilities for a period of time, you thrive at adapting to changing environments
  • Demonstrated ability to multi-task, prioritize and coordinate
  • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
  • Good common sense and ability to approach situations and challenges with a creative and open mind
  • Bottom line focus and solution-oriented


  • Minimum of a Bachelor’s degree
  • Experience in client acquisition and/or sales
  • Mastery of computers and mobile technology, including common software packages such as MS Office
  • Ability to quickly learn and master new software
  • Excellent attention to detail and thoroughness
  • Excellent oral and written communication skills in English
  • Excellent oral and written communication skills in local languages
  • Experience with behavior change communication is desirable
  • Multisectoral experience a plus (any combination of experience in Health, Agriculture, Nutrition, Education, Gender, etc.)

Team and Reporting Structure

Reporting to the HNI-VOTO Country Director/Manager

Why Work With Us

Purpose + Ambition

We are solving one of the world’s toughest challenges: connecting organizations to people in low-resource settings in a meaningful, respectful, and equitable way. And we’re doing it at a global scale: We aim to reach 100M unique individuals by 2021, creating a movement of more than 2,000 organizations who are using our products to engage with their end users.

Autonomy + Responsibility

As a young organization, every person on our team plays a critical role in creating the organization they want to work at. Our people work with their managers to create their KPIs and are responsible for meeting their goals with little direct oversight. If something doesn’t exist, it’s because one of us hasn’t created it yet.

Global Community

As a distributed team, we work extra hard to stay connected. We have virtual parties across 15 time zones, use Slack, Skype, and WhatsApp to collaborate and share internet memes, and have formed rituals that remind us who we are and why each of us does the work that we do.

Who You Are

You are passionate about the potential for technology to create social change, and believe that access to information leads to better decision-making.

You know the challenges of working in emerging markets and are eager to tackle them. You thrive on learning new skills, and are motivated to learn and grow. You are intellectually curious, but also like to roll up your sleeves and get things done.

You want to be a part of building something new, and are looking for a fast-paced, dynamic environment where you can take ownership of your work and be a core part of a global team.

About Us

With more than 100 employees and a growth rate of more than 50% each year, we are the largest and fastest-growing mobile engagement provider in Africa and Asia. We have regional offices in Accra, Antananarivo, Mumbai and Washington, D.C, and field offices in more than 15 countries.

Our Products

3-2-1 is a search engine where there is no internet, enabling individuals to access relevant content in their local language when they need it most.

Canvass, our global survey platform, allows us to call any mobile phone on the planet, collecting real-time quantitative and qualitative data to support better decision-making within organizations and amplify the voice of the underheard.

DataWinners supports organizations and their frontline workers to collect data from remote locations.

InfoLine offers hotlines and interactive messaging campaigns to share critical information and support behavior change communication.

Our Services

We offer a combination of software development expertise, design insights, and project management. We are trusted by the world’s leading NGOs, foundations, and companies.

Why We Love Working Here

Every day, I get to use my tech skills to help people in communities like the one I grew up in.

– Shirish, Mumbai

I love the commitment and support for staff’s professional growth.

– Jojoo, Accra

I love that we’re an organization that wears ugly Christmas sweaters to hold a global Christmas party across eleven timezones on Skype!

– Adam, Dakar

My favorite moment was witnessing our Partner Success Team in Accra conduct a virtual training for election monitors in Caracas, from my desk in Toronto. There’s no doubt we are a global company!
– Levi, Toronto

There’s rarely a day when I don’t feel like I’m learning something new. It keeps me on my toes and ensures I’m always growing.
– Shamiso, Harare

To Apply

Email cover letter and resume to (Subject line: “Coordinator of Operations and New Business” + country of interest + name of the site that referred you).





Lieu de travail

Plusieurs pays – postes vacants:

  • Mali
  • Niger
  • Nigeria
  • RDC

Responsabilités principales

  1. Développement de nouveaux partenariats
    • Représenter l’organisation auprès des partenaires ONG, bailleurs de fonds et des représentants du gouvernement, tel que délégué par le Responsable Pays
    • Identifier des partenaires et des clients potentiels dans les secteurs public et privé pour les services de HNI
    • Diriger le processus d’acquisition de clients, y compris des démonstrations des services de HNI
    • Appuyer l’élaboration de nouvelles propositions et de budgets en coordination avec le Responsable Pays de HNI
    • Rechercher des partenariats stratégiques pour l’amélioration des services de HNI
    • Maintenir une base de données pour la gestion des relations avec les clients.
  2. Gestion des partenariats
    • Être le principal point de contact pour les partenaires, tel que déterminé par le Responsable Pays de HNI
    • Assister étroitement ces partenaires pour une utilisation efficace des services de HNI dans les domaines de la santé, l’agriculture, le genre, l’eau et l’assainissement, etc.
    • Surveiller la mise en œuvre des besoins de ces partenaires en fonction des objectifs de chaque projet
    • Informer les clients sur les nouveaux services et les améliorations des produits/services existants
    • Solliciter et documenter le feedback des clients, y compris les besoins et les attentes en vue du développement continu des offres de HNI.
  3. Mise-en-œuvre des projets
    • Aider dans la conception des plans de travail, des cadres de mesure de performance et des résultats attendus pour chaque projet sous la supervision du Responsable Pays de HNI
    • Surveiller et contribuer à la mise en œuvre de ces plans de travail selon les délais définis
    • Faciliter les formations et les ateliers de développement et validation de contenu 321
    • Aider à recruter, superviser et former le personnel et les consultants nécessaires pour répondre aux objectifs des projets
    • Superviser la recherche qualitative et quantitative ainsi que d’autres activités menées sur le terrain.
  4. Développement des Innovations des Services
    • Apporter une contribution pour le succès continu des offres de services de HNI :
    • Service 3-2-1, un service d’informations par téléphonie mobile destiné à la population
    • DataWinners, une plateforme de collecte de données par téléphone mobile pour les organisations de développement et du secteur privé
    • Enquêtes par téléphone mobile pour recueillir les feedbacks des bénéficiaires des projets, collecter des données des cohortes représentatives au niveau national et mener des recherches sur le terrain
    • Documenter et partager les leçons apprises et les meilleures pratiques avec l’équipe des programmes de HNI au niveau international
    • Contribuer au développement et à la mise en œuvre des objectifs stratégiques annuels de HNI
    • Proposer et piloter de nouvelles offres de services à inclure dans l’ensemble des produits TIC de HNI.

Compétences requises

Les candidats retenus pour ce poste auront :

  • Une volonté d’agir pour que le travail soit mené à bien, en ayant la capacité de s’adapter facilement à des environnements changeants, aussi bien en cas de nécessité de revoir les activités et retourner au point de départ pour résoudre un problème
  • Une aptitude avérée à effectuer des tâches multiples, à hiérarchiser les priorités et à coordonner
  • Une aptitude avérée à travailler de façon autonome ; à être flexible et avoir la volonté de s’adapter à de nouvelles tâches en cas de besoin
  • Un bon jugement et la capacité d’aborder des situations et des défis avec un esprit créatif et ouvert
  • Une approche axée sur les résultats et les solutions


  • Minimum Bac +4
  • Expérience en matière d’acquisition de clients et/ou de ventes
  • Maîtrise de l’informatique et de la technologie mobile, y compris les logiciels courants tels que MS Office
  • Capacité d’apprendre et de maîtriser rapidement de nouveaux logiciels
  • Sens aigu du détail et de la rigueur
  • Excellentes aptitudes en communication orale et écrite en Français et, si possible, en Anglais
  • Excellentes aptitudes en communication orale et écrite en langues locales
  • Expériences en communication pour le changement de comportement est souhaitable
  • Expérience multisectorielle serait un atout (expériences en santé, agriculture, nutrition, éducation, genre, etc.)

Structure de rapport et structure d’équipe

Sous la supervision du Responsable Pays de HNI-VOTO.

Pour postuler

Envoyez votre lettre de motivation et CV à (Objet : « Coordinateur des Opérations et de Nouveaux Partenariats » + pays d’intérêt + nom du site à partir duquel vous avez trouvé cette annonce).”