Life-Saving Information: The 3-2-1 Service in Mozambique

Category : 3-2-1 On Demand Messaging

HNI’s 3‑2‑1 Service is increasingly used to prevent the loss of life and infrastructure through the dissemination of critical interactive messages on disaster preparedness and management.

In partnership with Vodacom Mozambique, the Service was launched in Mozambique on November 7, 2016, and made available for free to more than 6 million Mozambicans with access to a mobile phone.

To engage Mozambicans in understanding disaster preparedness, HNI collaborated with Vodacom, and National Disaster Management Institute (INGC) as part of USAID’s Coastal City Adaptation Project.

The five-year project is being implemented by Chemonics, which announced the 3‑2‑1 Service launch in its Impact Stories blog:

Storm Warnings in Mozambique

Storm Warnings in Mozambique
Screen Shot:

To receive a storm warning, citizens use a mobile phone (either a basic phone or a smart phone) to dial 3-2-1, toll free, at any time of day. Callers hear a message in one of three local languages — Portuguese, Changana, or Macua — that guides them to a menu of topics with weather information. Messages include information such as timing for a cyclone or storm, areas of potential flooding, and suggested ways to protect individuals and property.

Mobile for development can be an empowerment tool for vulnerable communities as long as providers choose solutions that can address the needs of those populations. The Interactive Voice Response (IVR) platform behind the 3‑2‑1 Service is developed by HNI partner VOTO Mobile.

Within 48 hours of the promotion of the service, the 3‑2‑1 Service received more than 200,000 calls. The benefits of the service allow communities with low literacy rates to gain simple access.

Through engagement with callers and statistical data retrieved from the service, hopefully the service will continue to meet more needs of the Mozambican population by transcending all sectors – preventing and reducing risks across the board.

Learn more about the 3‑2‑1 Service >>

More about the 3‑2‑1 Service in Mozambique >>